Return, Cancellation, and Exchange Policy

Last updated: July 07, 2024

Thank you for shopping at Biggest Supplier.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on cancellations and exchanges.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return, Cancellation, and Exchange Policy:

Application means the software program provided by the Company downloaded by You on any electronic device, named Biggest Supplier.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Garg Global Softech Private Limited, 10, G Block, Lawrence Road, New Delhi 110035.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Application.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order before it is invoiced for dispatch by the supplier. Once the invoice is generated, cancellation is no longer possible.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: support@biggestsupplier.com
By phone number: ‪+91 95992 98385‬

We will confirm the cancellation and notify you of any further steps.

Conditions for Exchanges

In order for the Goods to be eligible for an exchange, please make sure that:

The Goods were purchased in the last 5 days.
The Goods are in the original packaging.

The following Goods cannot be exchanged:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for exchange due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse exchanges of any merchandise that does not meet the above exchange conditions in our sole discretion.

Only regular priced Goods may be exchanged. Unfortunately, Goods on sale cannot be exchanged. This exclusion may not apply to You if it is not permitted by applicable law.

Exchanging Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

Company will take care of the returns.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue an exchange without actual receipt of the Goods or proof of received return delivery.

Reward System and Pricing Tiers

Biggest Supplier values its customers and offers a reward system to enhance your shopping experience. After each completed order, You will receive reward points that can be redeemed on future purchases. Additionally, we offer pricing tiers based on your purchase history and volume, providing you with better prices and more benefits as you continue to shop with us.

Logistics Handling

We handle the logistics of your orders to ensure timely and safe delivery. If you face any issues related to logistics, please contact us immediately.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your exchange. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the exchange to the gift giver.

Dispute Resolution

In case of any disputes or disagreements regarding returns or exchanges, we recommend the following steps:

Contact Us: Reach out to our support team via email or phone to discuss the issue.
Provide Documentation: Share any relevant documentation, including order details and correspondence.
Mediation: If the issue remains unresolved, we may engage in mediation to find a mutually agreeable solution.
Final Resolution: As a last resort, we will follow legal procedures to resolve the dispute, ensuring compliance with applicable laws and regulations.